Finesse Consults

Sale!
,

ISO/IEC 20000:2018 Transition

$290.00

The ISO/IEC 20000 Transition training course enables you to gain a thorough understanding of the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018. During this training course, you will be able to acquire the necessary knowledge and expertise to support an organization in planning and implementing the process of transitioning from an ISO/IEC 20000-1:2011 SMS to ISO/IEC 20000-1:2018 in a timely manner.

The ISO/IEC 20000 Transition training course enables you to gain a thorough understanding of the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018. During this training course, you will be able to acquire the necessary knowledge and expertise to support an organization in planning and implementing the process of transitioning from an ISO/IEC 20000-1:2011 SMS to ISO/IEC 20000-1:2018 in a timely manner.

After becoming acquainted with the new concepts and requirements of ISO/IEC 20000-1:2018, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000:2018 Transition” credential. By holding a PECB Transition Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to successfully apply the ISO/IEC 20000-1:2018 changes to an existing SMS.

Who should attend?

  • Managers, trainers and/or consultants involved in an ISO/IEC 20000-1:2018 SMS transition
  • Individuals responsible for the transition process from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018 
  • Auditors seeking to perform the ISO/IEC 20000-1:2018 transition certification

Learning objectives

  • Learn about the main differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018
  • Comprehend the new concepts and requirements of ISO/IEC 20000-1:2018
  • Learn how to effectively apply the ISO/IEC 20000-1:2018 changes to an existing Service Management System (SMS)
  • Understand the new high-level structure of ISO/IEC 20000-1:2018 and learn how to apply it to an existing SMS

Educational approach

  • This training is based on both theory and best practices used in the process of transitioning from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018
  • Lecture sessions are illustrated with practical questions and examples
  • Practice tests are similar to the certification exam

Prerequisites

A fundamental understanding of ISO/IEC 20000-1 and comprehensive knowledge of the transition processes.


More Details

Course agenda

  • Day 1: Introduction to ISO/IEC 20000-1:2018
  • Day 2: ISO/IEC 20000-1:2018 clause by clause and certification exam

Examination

The “PECB Certified ISO/IEC 20000 Transition” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competency domains:

    • Domain 1: Understand the differences between ISO/IEC 20000-1:2011 and ISO/IEC 20000-1:2018
    • Domain 2: Understand, interpret and plan the implementation of ISO/IEC 20000-1:2018 changes

Certification

Upon the successful completion of the exam, you can apply for the credentials shown on the table below. You will receive a certificate once you comply with all the requirements related to the selected credential.

For more information about ISO/IEC 20000-1 certifications and the PECB certification process, please refer to the Certification Rules and Policies.

 

Credential Exam Professional experience MS audit/assessment experience SMMS project experience Other requirements
PECB Certified ISO/IEC 20000:2018 Transition PECB Certified ISO/IEC 20000-1 Transition Exam or equivalent None None None Signing the PECB Code of Ethics

 

General Information

  • Certification and examination fees are included in the price of the training course
  • Training material containing over 120 pages of information and practical examples will be distributed 
  • An attestation of course completion worth 14 CPD (Continuing Professional Development) credits will be issued to the participants who have attended the training course.
  • In case of exam failure, participants are allowed to retake the exam within 12 months for free

Additional Information